When your name travels further than you do
Many people who live or invest in Marbella have a public profile in several countries at once. A story in a British, Dutch or Scandinavian newspaper, a post on social media or an old Spanish news report can end up being the first thing a bank, a partner or a journalist sees. The first step is always the same: find out exactly what appears, in which countries and in which languages, before deciding what to ask for and from whom.
Press coverage and the right to be forgotten
The Costa del Sol appears regularly in the international press, sometimes in stories that mention people who had nothing to do with what happened, or who were later cleared. If an article is old, inaccurate or no longer relevant, you can ask the publication to update or anonymise it and ask Google and Bing to stop showing it in searches for your name. We assess first whether there is still a public interest, because that decides which route has real options.
High-end businesses and their reviews
Restaurants, beach clubs, clinics, estate agencies and luxury rental companies depend on their rating on Google and TripAdvisor. We see waves of one-star reviews with no real visit, reviews used to demand refunds and posts from former employees or competitors. We review each one against the platform rules and only report those with a realistic chance; genuine criticism cannot be removed, and we will tell you so.
Authorities and courts in Marbella
Complaints about personal data held by companies, websites or search engines go to the Spanish Data Protection Agency (AEPD). Marbella has its own courts (it is the seat of its own judicial district), and if a case needs to go there, we work with a law firm while we provide the forensic report that certifies what was published and when. Proceedings take place in Spanish, so documents in other languages usually need translating.
Where we are
We do not have an office in Marbella: our only office is in Tres Cantos, near Madrid, and we work remotely with the whole of Spain. Requests to platforms, search engines and authorities are made in writing, so you do not need to travel. Every case is reviewed by Javier Arenillas, an IT specialist, SEO analyst and court-appointed IT forensic expert with a master's degree in cybersecurity. More about us.
Not sure whether it can be removed? Try our feasibility simulator or read our guides in English.