A fake review is not an opinion: it is a problem that can be solved
A single one-star review can lower your average rating enough for a customer to choose a competitor without ever calling you. And many of these reviews break the platform's own rules: they are written by someone who was never a customer, a former employee, a competitor or someone who just wants to insult you.
Google, Tripadvisor and Trustpilot have very specific policies on what cannot be posted. Our job is to show that a review breaches them, with the right argument and evidence, and to follow the case until it is resolved.
If you run a business in Spain, such as a restaurant, holiday rental, clinic or shop, we can help you remotely and in English, wherever you live.
Which reviews can be removed
- Fake reviews or reviews from people who were never customers (no trace of the person in your bookings, invoices or appointments).
- Conflict of interest: competitors, former employees or people with a direct interest in harming you.
- Offensive or discriminatory content, or insults aimed at you or your team.
- Personal data: reviews that publish the full name, phone number or health details of an employee or a third party.
- Content not about the experience: political complaints, copied messages, spam or reviews about another business.
- Mass attacks (review bombing): many negative reviews within a few days after a controversy or a news story.
What we do not do
We do not remove real, honest criticism from customers who had a bad experience. Those are best answered well and offset with more genuine reviews. We tell you so from the first analysis so that you do not pay for something that will not succeed.
How we work
- You send us the link to your listing and tell us which reviews concern you.
- We analyse each review free of charge against the platform's rules and tell you which have real prospects and by which route.
- We prepare the report with the exact reason and the evidence required (customer records, screenshots, posting patterns).
- We follow up the complaint: if the platform rejects it, we appeal through its review channels and, where appropriate, through the notice mechanism of the EU Digital Services Act.
- We keep you informed at every step. You can see the status of each review in your client area.
And in the meantime, your rating
Removing what breaks the rules is half the job. The other half is getting your happy customers to leave their opinion. If you like, we can set up a system to get genuine reviews that breaks no rules and raises your rating steadily.