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Olvidum.com Online reputation by 3CWeb
+34 91 060 30 90 Free analysis

More genuine reviews from your customers, no tricks

A simple system so your happy customers leave their opinion: QR codes, NFC cards, messages after the visit and carefully written replies.

Analysis
Free, within 24 hours
Timescale
Up and running within a week
Our commitment
No minimum term.
  • QR code and NFC card for the counter
  • Automatic message after the visit or purchase
  • Replies to all your reviews
  • No fake or bought reviews, ever
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The problem is not bad reviews: it is that happy customers do not write

People who have a bad experience write a review; people who leave happy hardly ever do. That is why many businesses with excellent service have a rating that does not do them justice. The solution is to ask for feedback at the right moment and make it easy for the customer.

What we set up

  • QR codes and NFC cards that take customers straight to writing the review, without having to search for the business.
  • A message after the visit or purchase by WhatsApp, SMS or email, with the direct link.
  • Replies to all your reviews, good and bad, written by a person.
  • A monthly report on how your rating and number of reviews are evolving.

This works for businesses in Spain run by foreign owners and for companies abroad alike: we work remotely and in English.

What we never do

We do not buy or write fake reviews. Apart from being prohibited under European consumer law, Google detects them and may flag your listing or remove all your reviews. Nor do we filter customers so that only happy ones are asked for a review: that also breaks Google's rules.

Want to know how many reviews you need to raise your rating? Try our review calculator (in Spanish).

Frequently asked questions

Is it legal to ask my customers for reviews?

Yes, as long as you ask everyone equally and offer nothing in exchange for a positive opinion.

Does it work for any platform?

Yes: Google, TripAdvisor, Trustpilot, Doctoralia, Booking or whichever matters most in your sector.

How can I get more Google reviews legally?

By asking all your customers for their opinion at the right moment and making it easy, with a direct link, a QR code or an NFC card. Without offering anything in return and without filtering who you ask.

Can reviews be bought?

No. Buying reviews is prohibited by consumer law and by the rules of every platform, which can remove them, show warnings on your listing or suspend it. We never publish fake reviews.

Can I offer a discount in exchange for a review?

It is not advisable. Google prohibits offering incentives in exchange for reviews, even if you do not ask for them to be positive, and other platforms have similar rules. What works is asking properly, with nothing in return.

Can I ask only happy customers for reviews?

No. Google prohibits filtering who is asked for a review based on their experience. The system we set up asks all customers equally and offers a channel for anyone with a complaint to tell you about it.

How long until it shows in my average rating?

The system is up and running within a week and the first reviews usually arrive in the following days. How much your rating improves depends on your customer volume and how many reviews you have now.

How much does the review service cost?

It depends on the number of locations, the channels you want to use and whether you include replies to reviews. We send you a fixed quote in writing before we start, with no minimum term.

Do you also reply to negative reviews?

Yes. Replies are written by a person, in a careful tone and without revealing any customer data. If a review breaks the platform's rules, we let you know so you can consider reporting it.

What customer data do you need?

Only what is needed to send the message after the visit, such as a phone number or email address, and only where you have a legal basis to use it. We sign a data processing agreement under the GDPR and do not use that data for anything else.

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