First, stay calm: this is our priority
If you have discovered that photos or videos of your son or daughter are circulating, that someone has created a profile in their name or that they are being harassed on social media, we deal with it before any other case. Children have special protection under the law, and platforms usually act faster when a minor is involved.
The most important things right now: talk to your child without blame, do not delete the messages and do not contact whoever posted it. The evidence will be used to request removal and, if necessary, to report it to the police.
This applies whether your family lives in Spain or abroad. We work remotely and in English, and if the content is on Spanish websites or platforms, Spanish and EU law protect your child whatever their nationality.
What protection children have
- Spain's Organic Law 1/1996 on the legal protection of minors protects their right to honour, privacy and their own image, and allows the Public Prosecutor's Office to step in when these rights are violated.
- Organic Law 8/2021 on the comprehensive protection of children and adolescents against violence strengthens protection against violence, including in digital environments.
- The Spanish Data Protection Act (LOPDGDD) gives children's data enhanced protection online.
What we do
- We locate the content on social networks, websites, groups and channels, and document it without spreading it further.
- We use the priority channel of the Spanish Data Protection Agency (AEPD) for sexual or violent content, which allows urgent removal to be requested.
- We report it through each platform's dedicated forms for minors, which are different from the usual report button and tend to be quicker.
- We certify the evidence with our court-appointed IT forensic expert, in case the family decides to go to the police. More information in IT forensic expert.
- We keep watch over the following weeks in case it reappears.
If the harassment comes from school
Tell the school in writing. Schools in Spain are obliged to act on bullying, including when it happens on social media. If you like, we can help you prepare that letter with the evidence.
Support for parents
You do not have to do this alone. We explain what is happening, what you can expect from each platform and how to talk to your child without adding to their distress. If you need it, we also guide you on how to approach the school or how to file a report with the Spanish National Police (Policía Nacional) or the Guardia Civil.
In Spain, 017, the cyber security helpline run by INCIBE (Spain's national cyber security institute), is free and confidential, and helps children, families and teachers alike.
Our commitment
We handle these cases with the utmost discretion. We work with the links, we do not keep copies of images of minors and we only look at what is strictly necessary to request removal.
Write to us through the free analysis and we will reply as a priority. If there are threats or intimate content, go straight to urgent removal.